Notes - the Key to a Successful Business Technology is great for many things, but the one thing I’ve never been able to replace with apps, p … read more
Pandemic Business Lessons Pandemic Business LessonsLet me start by saying that this isn’t about whether covid was, or is, a r … read more
Customer Service Really Isn’t That Hard Customer Service Really Isn’t That HardI had a hard drive crash and, unfortunately I hadn’t backed … read more
5 Secrets to Having the Best Employees 5 Secrets to Having the Best Employees Just the word, Employee, will elevate stress leve … read more
5 Steps to Proper Pricing 5 Steps to Proper PricingAt least once a month we get a call or an email from a competitor asking fo … read more
The Sound of Bullets Often the story makes more sense than the truth. The truth might not be sexy. It might not be captiv … read more
Doing What Has to be Done Doing What Has to be DoneI once took a window cleaning job doing construction clean-ups on a townhom … read more
On Being an Amateur Historian On Being an Amateur HistorianThe lakeside region with some of the wealthiest and stateliest homes in … read more
Let’s Talk About Scarcity When Muhammad Ali fought Joe Frazier in the Manila I was only nine years old. Even though we were in … read more
Relationship Building for Business Owners Relationship Building for Business OwnersOh it seems easy. Starting out in a service business like m … read more
Running After Antelope Human beings weren’t faster or stronger than other predators and for a very long time we weren’t ter … read more
Great is Better than Perfect Great is Better than PerfectI can walk up to any window cleaning job and find mistakes if I want to. … read more
Employee Certification Employee Certification“Can I have a raise?”It’s hard for a boss to be ready for that question. It co … read more
The Opportunity to Learn The Opportunity to LearnI had a list of topics to write about and then I was reminded of something e … read more
Equipment and Programs - What to Buy? Equipment and Programs - What to Buy?Spring! Window cleaners see it as more than flowers, bike rides … read more
ISO 9000 for Window Cleaners ISO 9000 for Window CleaningBack in the 90’s, while I was going to graduate school the company I was … read more