Here at Tucker®, our ONLY job is to help you, the window or solar panel cleaning professional, be the best you can be. Part of that commitment is standing behind our products. We guarantee all Tucker® pole sections and clamps to be free from manufacturer defects for life. We guarantee all Tucker® purification systems to be free from manufacturer defects for ten years. If you experience a problem with your water-fed pole or system please do not hesitate to reach out to us.
We invented water-fed in 1957, and its is all we've done since then. We are constantly striving to improve our products, which is why your feedback is very important to us. Please let us know if you are unhappy with any Tucker® products you've purchased. You can rely on your Tucker® equipment to be at the highest caliber of quality and effectiveness, and we'll always strive to give you exceptional service. That's the Tucker® guarantee.
What Tucker® warranties:
Purification systems: Guaranteed free from manufacturer defects for ten years from the purchase date. All non-wear parts limited to the repair or potential replacement of components on a purification system. You must have proof of purchase and be the original owner.
Tucker® pole sections and clamps: Free from manufacturer defects for life.
Pumps:
-110 pumps: Limited one year manufacturer warranty.
-110 motors: Limited one year manufacturer warranty.
-12v pumps: Limited one year manufacturer warranty.
Remotes/Fobs: Limited one year manufacturer warranty.
***this includes pumps that are part of a Tucker® purification system
All other products EXCEPT water filters: One year from the day you receive them.
***Manufacturer warranties do not cover normal wear and tear, misuse, lack of maintenance or improper handling/neglect of equipment. This also includes custom modifications made after receiving products from Tucker® or damage caused by using parts not produced by Tucker®.
***Tucker® does not warranty the following products: filtration components, RO Membranes, DI resin, and all filters
Warranty Process
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Submit the online Tucker® Warranty Request Form or call us at 303-663-1779 and we can help you submit the necessary information.
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Once all the information has been submitted, we will review and make a decision based on the information.
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We will contact you via email to inform you of the decision and answer any questions you may have. We may require that the broken part be shipped back to us.
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If the warranty is approved: If the warranty item is a replacement part, we will send it out as soon as possible. We will cover the cost of the replacement part, but you will be responsible for shipping costs.
***If the item arrives damaged/defective we will pay shipping costs
***Team Tucker® members always get free standard shipping for warranties
If your equipment is having an issue that we are unable to diagnose remotely, we will need you to ship it back to our warehouse in Colorado.
We will set up a return label and email it to you. Our technicians will diagnose the issue and decide if a warranty is appropriate.
We will call and let you know if the repair is not covered before repairs are made.
If the item is under warranty, we will replace it and send it back to you at no cost.
If the item is not under warranty, you will be responsible for the cost of the parts and repair, plus shipping.
***Some systems are heavy and may require a freight pickup. These pickups need to be scheduled, and someone will need to be present at the time of pickup. Any freight shipment will need to be securely strapped to a pallet for pickup.
For warranty replacement requests, please fill out the form below and submit any relevant photos & information:
Contact us by email: support@rhgproducts.com
Contact us by phone: 303-663-1779