FAQs

What is your warranty?

We guarantee all Tucker® pole sections, clamps, and any of our purification systems to be free from manufacturer defects for ten years. We warranty all other products (except for filtration components like RO membranes, filters, etc.) for one year from the day you receive them. Please examine your order carefully once it arrives to ensure you have received everything and that the products you have ordered are in proper condition. If you experience a problem with your water-fed pole, brush, or system, reach out to us, and we'll make it right.

What is your return policy?

You can return any unopened, unused products within 30 days. A restocking fee will be charged. Returns take 3-5 days to process after we receive the item in return.

See our Return Policy here.

When/how will my order ship?

Your order will be fulfilled by our team as soon as possible on regular business days. Occasionally there will be delays due to production times or low inventory. You can inquire about your order by calling 303-663-1779. For the protection of your investment, all orders that are sent require a signature to be delivered. For larger items, a freight delivery will be necessary and this will be indicated at checkout if your delivery option is listed as R+L carrier.

Do you ship to my country?

We ship worldwide and have distributors all around the world! We have highly competitive shipping rates with major shipping companies. If you need more information about shipping to a particular country, please reach out and let us know. Most orders ship within 2 business days.

Can you help me find a professional window cleaner or power washer?

If you are searching for a commercial window cleaning service, we recommend visiting the International Window Cleaning Association. They provide a list of certified professionals across the world.

If you need a professional pressure washing service, we recommend the Find a Contractor option at the Power Washers Of North America association.

What forms of payment do you accept?

We take all major credit cards, cash, check and wire transfer. If you need to arrange for a wire transfer, please contact us at 303-663-1779

Do you offer wholesale pricing?

Yes, certainly we do! If you are a distributor or retailer who is interested in carrying our water fed poles or window cleaning equipment, please contact us at: info@rhgproducts.com