Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If the return is not due to a shipping error on our part and you simply decide you no longer want the product you will be responsible for all shipping costs and a restocking fee.
You should expect to receive your refund within three to four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us by phone (303-663-1779) or email (customerservice@rhgproducts.com) with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to almost any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping estimate page.
Please also note that the shipping rates for many items we sell are weight and dimension-based. For weight information, please email info@rhgproducts.com. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Contact Us Here: 303-663-1779 - Monday through Friday, 8am to 4:30pm MST